INTRODUCTION

Your Kaseya portal shows forty-three open alerts.

Twenty-three are false positives. Twelve are recurring issues you've seen before. Eight are genuine incidents being handled by technicians you've never spoken to.

This is normal. This is how Kaseya works. This is what you've accepted as standard.

Three hundred MSPs accepted the same standard. Then they conducted a Kaseya NOC services comparison that changed their perspective.

They discovered that adequate is not exceptional. They discovered that recurring tickets are not inevitable. They discovered that contracts designed to prevent departure are not the only option.

This document presents what they found. Twelve dimensions. One clear conclusion. Your decision framework.

1. ENGINEERING CONTINUITY COMPARED

Kaseya NOC services rely on rotating technician pools.

Annual turnover exceeds 40 percent. Your environment receives attention from dozens of individuals annually. Knowledge resets every six months. Your team re-explains configurations repeatedly.

ExterNetworks assigns dedicated engineering pods.

Annual turnover remains below 12 percent. The same engineers respond consistently. Knowledge compounds with every interaction. Response improves with every ticket.

The difference: Continuity enables intimacy. Rotation prevents it.

2. PRICING TRANSPARENCY COMPARED

Kaseya NOC services bundle pricing to resist audit.

You cannot isolate NOC cost from RMM licensing. Annual increases of 5 to 12 percent arrive as "market adjustments." Minimum commitment penalties persist for decommissioned devices.

ExterNetworks invoices present every component individually.

Per-device rates remain fixed. No mandatory bundling exists. Market adjustments do not appear. Volume tiering adjusts automatically. Price protection extends across contract term.

The difference: Transparent pricing enables comparison. Opaque pricing prevents it.

3. CONTRACT FREEDOM COMPARED

Kaseya NOC services require thirty-six month commitments.

Automatic renewal extends another thirty-six months. Termination penalties consume 50 to 80 percent of remaining value. Your immobility is the business model.

ExterNetworks offers month-to-month terms.

Annual commitments include discounts. Termination penalties do not exist. Zero dollars. Service must earn your business every month.

The difference: Multi-year contracts survive service degradation. Month-to-month requires continuous value.

4. AI CAPABILITIES COMPARED

Kaseya NOC services market AI-powered network operations aggressively.

Operational reality differs. Their AI in proactive NOC support consists of threshold-based alerting with machine learning branding. Alerts fire when manually configured thresholds breach. No adaptive baselining distinguishes Monday morning from Sunday afternoon. False positive rates exceed 60 percent.

ExterNetworks deployed production AIOps for network monitoring in 2019.

Adaptive baselining operates across 47 parameters. False positive suppression reaches 73 percent. Predictive failure identification achieves 89 percent accuracy. Engineers receive actionable intelligence before users experience degradation.

The difference: Predictive AI prevents failure. Threshold AI reports it.

5. SD-WAN EXPERTISE COMPARED

Kaseya NOC services list SD-WAN Services among supported technologies.

Their capability begins and ends with device availability and circuit connectivity. Application policy validation falls outside their scope. Failover performance goes unevaluated. Carrier engagement exceeds their authority. Platform-specific certifications are neither mandated nor commonly held.

ExterNetworks delivers full-stack SD-WAN Services operations.

Tunnel status, latency jitter, and application-specific routing policy receive continuous validation. Failover performance is analyzed, not merely detected. Carrier relationships enable direct escalation with diagnostic authority. Active certifications across VeloCloud, Meraki, Fortinet, and VMware distinguish Professional Managed SD-WAN Solutions Provider status.

The difference: SD-WAN expertise requires platform certification. Generalist approximations are insufficient.

6. RESOLUTION PHILOSOPHY COMPARED

Kaseya NOC services resolve symptoms.

Disk space alert triggers cleanup script. Ticket closes. Recurrence arrives Wednesday. Recurrence generates additional billable tickets. This serves revenue objectives.

ExterNetworks resolves root causes.

Alert received. Cleanup executed. Investigation initiated. Retention policy adjusted. Permanent remediation implemented. Recurrence prevented.

IT Help Desk Best Practices require root cause investigation.

The difference: Symptom resolution generates recurring revenue. Root cause resolution eliminates recurring problems.

7. BRAND PROTECTION COMPARED

Kaseya NOC services promise white-label delivery.

Clients receive "Kaseya NOC is investigating." They respond "Who is Kaseya?" Your team explains vendor relationships. Your brand dilutes. Your labor remains uncompensated.

ExterNetworks delivers complete brand absorption.

Clients receive notifications from your MSP. Engineers present as your employees. Tickets populate your PSA under your organization name. Communications format to your specifications.

The difference: White-label means invisibility. Anything less is brand dilution.

8. ESCALATION AUTHORITY COMPARED

Kaseya NOC services describe tiered support escalation.

Your Tier 2 ticket enters the same queue as every other MSP's Tier 2 ticket. Priority reflects SLA tier, not business impact. Senior engineers remain reserved for Kaseya direct clients.

ExterNetworks provides direct engineering access.

Your dedicated pod includes Tier 2 engineers holding active CCNP, VCAP, and NSE certifications. They architect solutions. Deviation authority enables environment-specific responses. Escalation ends at expertise.

The difference: Shared queues delay resolution. Direct access accelerates it.

9. DATA OWNERSHIP COMPARED

Kaseya NOC services house your institutional knowledge.

Ticket history, environment documentation, and configuration records reside in Kaseya systems. Migration requires extraction. Extraction requires effort. Effort preserves installed base. Data functions as lock-in mechanism.

ExterNetworks treats your data as your asset.

Full extraction, ingestion, and normalization occur during onboarding. Your historical knowledge transfers completely. Kaseya retains nothing you do not authorize.

The difference: Data portability enables freedom. Data entrapment preserves captivity.

10. MONITORING DEPTH COMPARED

Kaseya NOC services observe and notify.

SNMP polling. ICMP echo. WMI counters. Threshold alerts. Dependency mapping does not occur. Capacity prediction does not exist. User experience validation is absent. Optimization recommendations never appear.

ExterNetworks orchestrates and improves.

Automated inventory reconciliation reveals configuration drift. Topology mapping exposes hidden dependencies. Behavioral baselines identify anomalies threshold configurations miss. Predictive models forecast exhaustion five to fourteen days in advance. Synthetic transactions validate user experience. Performance trending informs capacity planning.

Network Monitoring Services should improve your infrastructure.

The difference: Observation reports problems. Orchestration prevents them.

11. PROBLEM ELIMINATION COMPARED

Kaseya NOC services process Common Help Desk Problems repeatedly.

Password resets consume 23 percent of ticket volume. Printer issues generate disproportionate effort. Recurring incidents never reach root cause. Your team compensates. Your margin absorbs.

ExterNetworks eliminates common problems.

Self-service password deployment reduces password tickets 89 percent. Printer fleet management reduces print tickets 67 percent. Root cause investigation eliminates recurrence patterns. Common problems become genuinely uncommon.

The difference: Processing problems maintains ticket volume. Eliminating problems reduces it.

12. VERIFICATION HONESTY COMPARED

The difference: Deflection preserves ambiguity. Transparency builds trust.

THE COMPARISON SUMMARY

WHY 300+ MSPS LEFT

They conducted this exact Kaseya NOC services comparison.

They discovered that Kaseya advantages—larger installed base, more acquisitions, longer contracts—do not benefit their MSP.

Installed base does not improve ticket resolution. Acquisitions do not reduce pricing. Contract terms do not enhance service delivery. Barriers to exit do not serve client interests.

They discovered that ExterNetworks advantages directly impact their operations:

• Engineers who remain engineers

• Pricing that remains predictable

• Data that remains theirs

• Brand that remains unsullied

• Clients who experience fewer incidents

• Margins that expand

• Contracts that do not imprison

Three hundred MSPs evaluated these advantages. Three hundred MSPs migrated. Zero returned.

YOUR COMPARISON PATH

Week 1: Export thirty days of Kaseya tickets. Calculate recurrence rate. Note technician turnover. Document your experience against this comparison.

Week 2: Schedule ExterNetworks discovery call. Present your findings. Receive migration proposal.

Week 3: Validate our capabilities against your documented gaps. Request demonstrations.

Week 4: Make your decision. Transition on your timeline.

CONCLUSION

Kaseya NOC services comparison reveals a consistent pattern.

Across twelve dimensions, one provider delivers adequate service under contracts designed to prevent departure. The other delivers exceptional service under terms designed to become irrelevant.

Your Kaseya renewal is approaching. Your comparison is complete. Your decision framework is now defined.

The question is not whether Kaseya functions. It functions adequately.

The question is whether adequate, at these prices and under these terms, remains acceptable.

Schedule your ExterNetworks discovery call. Experience what 300 MSPs discovered—and why zero have chosen to return.